FRONTRUNNER RETURNS AND EXCHANGE POLICY
At Frontrunner Queenstown, we offer a fully personalised fitting service, or WOF for your shoes. This considers your needs, lifestyle, arch type, foot shape and pronation type in order to recommend the right footwear for you. Shoes purchased in-store under this service are covered by a 30 Day Fit Guarantee. If you have any issues with products, please visit our Queenstown or Frankton stores with the product in question and our team will be able to assess the issue.
We are happy to offer an exchange or store credit for all other items returned within 14 days, provided they are returned in original condition, excluding swimwear and compression garments. Refunds are strictly not offered for change of mind purchases.
ONLINE PURCHASES
For items bought via this website, we offer a 14 day return window on our full-price products excluding swimwear and compression garments. We ask that products are posted back to us, or brought back in original condition with the original packaging.
We are happy to offer an exchange, store credit or refund for any full-price items bought via our website, should they not be perfect for you – provided they are in original condition.
All online Sale or Clearance purchases are final, so please choose carefully.
All Returns must be sent to:- Frontrunner, 11 Beach Street, Queenstown, 9300. Please include your details and order number for a prompt turnaround. We recommend any returns be sent with a tracked and insured courier service as we cannot be responsible for items lost or damaged in transit to us.
Laybuy.com Purchases requiring a refund: A fee of 5% will be deducted from your Laybuy.com refund to recover their surcharge. Exchanges on laybuy.com purchases will not incur a fee. This applies for online and in-store purchases.
Afterpay Purchases requiring a Refund: A fee of 5% will be deducted from your Afterpay refund to recover their surcharge. Exchanges on Afterpay purchases will not incur a fee. This applies for instore and online purchases.
FAULTY ITEMS
If you suspect that there is a manufacturer’s defect with any items bought through us, both in-store or online, please get in touch.
If emailing, please include date of purchase and images of the suspected fault.
We may need to investigate any issues surrounding the product with our suppliers and the manufacturer, and in some cases we may need to send the product to the manufacturer for further assessment. We endeavour to resolve any issues in a timely manner, though some investigations may take up to, and exceeding, 14 days. We will keep you up to date with the matter as it happens.
